Shipping Policy

Last Updated: October 9, 2026

Thank you for shopping with Halsen!

We are committed to providing a smooth and reliable shopping experience. Please review our shipping information below before placing your order.

1. Shipping Destinations

Halsen currently offers shipping to customers within the United States.

Shipping availability is confirmed during checkout.

We do not currently offer international shipping outside the United States through our standard checkout.

2. Free Shipping

We offer FREE SHIPPING on all orders within the United States.

There is no minimum purchase requirement to qualify for free standard shipping.

Any applicable charges will be clearly displayed at checkout before you complete your purchase.

3. Delivery Time

Our estimated delivery time is up to 10 days from the date your order is placed.

This estimate includes order processing and transit time.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including:

• Carrier delays.

• Severe weather conditions.

• Public holidays.

• Customs processing, where applicable.

• Unexpected logistical disruptions.

We will make reasonable efforts to keep you informed if a significant delay affects your order.

4. Order Processing

Orders are prepared for shipment after payment confirmation.

Processing includes order verification, preparation, packaging, and handoff to the shipping carrier.

Once your order has shipped, you will receive a shipping confirmation when tracking information is available.

Processing times may vary depending on product availability and fulfillment conditions.

5. Order Tracking

When tracking information becomes available, we will send it to the email address provided during checkout.

Tracking updates may take some time to appear after the shipping carrier receives the package.

If you have questions about your tracking information, please contact:

halsenpost@gmail.com

Include your order number so we can assist you.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Please double-check your shipping address before placing an order.

If you notice an error, contact us as soon as possible at halsenpost@gmail.com.

We will attempt to update the address if the order has not yet entered processing, but changes cannot always be guaranteed.

If a package cannot be delivered due to incorrect or incomplete address information, please contact us so we can review the available options.

7. Delayed Shipments

While we aim to deliver orders within 10 days, unexpected delays may occasionally occur.

If your order is delayed, please contact our customer support team.

We will review the shipment status and provide available information or assistance.

If we are unable to ship your order within the promised or legally required period, we will provide the notices and options required by applicable law, including the opportunity to consent to a delay or cancel for a refund where required.

8. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact us.

We may ask you to check the delivery location, contact the carrier, or provide additional information to help investigate the issue.

If a package is confirmed lost during transit, we will work toward an appropriate resolution, which may include a replacement shipment or refund.

Your applicable statutory consumer rights remain unaffected.

9. Damaged Packages

If your order arrives damaged, please contact us at halsenpost@gmail.com within 30 days of delivery.

Include your order number and clear photographs of the damaged product and packaging, where possible.

We will review your request and arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

10. International Fulfillment

Some Halsen orders may be fulfilled through international logistics and fulfillment partners.

Depending on the shipping origin, packages may undergo customs processing before delivery.

Any mandatory charges payable by the customer, if applicable, will be disclosed as required by law before purchase.

11. Contact Us

For questions about shipping, tracking, delivery delays, or missing packages, please contact:

Halsen Customer Support

Email: halsenpost@gmail.com

Website: https://halsen.com

Please include your order number and a brief description of your inquiry so we can assist you efficiently.