Privacy policy

Privacy Policy

Last Updated: October 9, 2026

Halsen ("Halsen," "we," "us," or "our") operates the website https://halsen.com (the "Site"), an online store offering home and fabric care products.

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our Site, purchase our products, contact us, or otherwise interact with our services (collectively, the "Services").

By using our Services, you acknowledge that you have been provided with this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact information: Your name, email address, telephone number, billing address, and shipping address.

Order information: Products purchased, order details, transaction amounts, order history, delivery information, and refund or return requests.

Payment information: Information necessary to process payments, such as payment transaction details and payment status. Payment card information is processed through our payment service providers, as applicable.

Device and usage information: IP address, browser type, device information, pages visited, referral information, shopping activity, and interactions with our Site.

Marketing information: Email subscription preferences, marketing consent, and interactions with our promotional communications.

Customer support information: Messages, photographs, videos, and other information you provide when contacting us about orders, products, returns, or other inquiries.

We collect information directly from you, automatically through our Site and related technologies, and from service providers involved in operating our business.

2. How We Use Your Personal Information

We may use personal information to:

  • Process, confirm, fulfill, and deliver orders.

  • Process payments, refunds, and cancellations.

  • Provide customer service and respond to inquiries.

  • Investigate damaged, defective, missing, or incorrect products.

  • Communicate important information about orders and our Services.

  • Maintain, secure, and improve our website.

  • Analyze website traffic and customer interactions.

  • Measure advertising performance and improve marketing campaigns.

  • Send promotional emails where permitted by law and consistent with your marketing preferences.

  • Detect and prevent fraud, unauthorized transactions, and other harmful activities.

  • Comply with legal obligations and resolve disputes.

We process personal information only as permitted by applicable law.

3. Shopify and E-Commerce Services

Our online store is powered by Shopify.

Shopify provides e-commerce infrastructure and services that support our website, shopping cart, checkout, order management, and other store operations.

As part of providing these services, Shopify may process personal information associated with your use of our Site and your purchases.

For more information about Shopify's privacy practices, visit:

https://www.shopify.com/legal/privacy/consumers

4. Payment Processing

We use or intend to use Western Bid as a payment processing provider for transactions made through our Site.

When you place an order, information necessary to authorize, process, verify, or refund your payment may be shared with the payment provider and other financial institutions involved in the transaction.

Payment providers may process payment-related information according to their own privacy notices and applicable legal obligations.

We do not require customers to provide payment card passwords or banking login credentials when requesting a refund.

5. Order Fulfillment and Shipping

We work with third-party suppliers, fulfillment providers, and shipping carriers to process and deliver orders.

Our fulfillment operations may involve CJdropshipping.

To fulfill an order, we may share necessary information with these providers, including:

  • Recipient name.

  • Shipping address.

  • Contact details required for delivery.

  • Products ordered and quantities.

  • Order references and delivery instructions.

These providers may process information in countries other than the country where you reside.

We share information as necessary for order fulfillment, shipment tracking, customer support, and related business operations.

6. Cookies and Tracking Technologies

Our Site uses or may use cookies, pixels, and similar technologies to support essential website functionality and understand how visitors interact with our store.

These technologies may be used for:

  • Shopping cart and checkout functionality.

  • Website security and fraud prevention.

  • Remembering preferences.

  • Measuring website performance.

  • Understanding customer interactions.

  • Advertising measurement and personalization.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

You may also be able to manage cookies through your browser settings or the privacy controls provided on our Site.

Disabling certain technologies may affect website functionality.

7. Meta Pixel and Advertising

We use Meta Pixel to help understand visitor interactions with our Site and measure the effectiveness of advertising on Meta platforms, including Facebook and Instagram.

Depending on our configuration and your privacy choices, Meta Pixel may collect information about activities such as page visits, product views, cart interactions, checkout activity, and purchases.

This information may be used for advertising measurement, campaign optimization, and targeted advertising where permitted.

Meta may process information according to its own privacy practices.

You can learn more at:

https://www.facebook.com/privacy/policy/

Where applicable law provides a right to opt out of certain targeted advertising or data sharing, we will provide an appropriate way to exercise that right.

8. Email Marketing

If you subscribe to our email communications, we may send you product updates, promotional offers, and other marketing messages.

We may process your email address, subscription preferences, and interactions with our marketing emails for these purposes.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our messages or contacting us at halsenpost@gmail.com.

Unsubscribing from promotional communications will not prevent us from sending necessary transactional or service-related messages about your orders.

9. Sharing Personal Information

We may disclose personal information to third parties when necessary for the purposes described in this Privacy Policy, including:

  • Shopify and related e-commerce service providers.

  • Payment processors and financial institutions.

  • CJdropshipping and other order fulfillment providers.

  • Shipping carriers and logistics providers.

  • Marketing and advertising partners, including Meta.

  • Email marketing service providers.

  • Website security, analytics, and technical service providers.

  • Professional advisers and legal authorities when required or permitted by law.

We do not disclose personal information to third parties for their unrelated purposes without an appropriate legal basis.

Certain advertising-related disclosures may be considered a "sale," "sharing," or targeted advertising under applicable privacy laws, even where no money is exchanged.

10. International Data Transfers

Because our store uses third-party technology, payment, fulfillment, and shipping services, personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Where applicable law requires safeguards for international transfers, we will use appropriate measures to protect personal information.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, fraud prevention, recordkeeping, and compliance with legal obligations.

Retention periods may vary depending on the type of information, the services involved, and applicable legal requirements.

When information is no longer required, we will delete, anonymize, or otherwise handle it as required by applicable law.

12. Data Security

We take reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, or loss.

We also rely on security measures implemented by our e-commerce and payment service providers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on where you reside and which laws apply, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate personal information.

  • Request deletion of certain personal information.

  • Request a portable copy of certain personal information.

  • Withdraw consent where processing is based on consent.

  • Object to or restrict certain processing activities.

  • Opt out of certain targeted advertising, sales, or sharing of personal information.

  • Appeal a decision regarding a privacy rights request, where applicable.

  • Exercise your rights without unlawful discrimination.

To submit a privacy request, contact us at:

halsenpost@gmail.com

We may need to verify your identity before processing certain requests.

We will respond within the time required by applicable law.

14. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law and our processing activities, these may include rights to access, correct, delete, or obtain copies of personal information, and to opt out of certain targeted advertising or personal information sharing.

Where legally required, we will provide a method for exercising these rights through our Site or by contacting us.

Privacy choices / data sharing opt-out: [INSERT ACTIVE SHOPIFY PRIVACY OPT-OUT PAGE LINK, IF APPLICABLE]

We will honor legally required privacy choices and recognized opt-out preference signals where applicable.

15. Children's Privacy

Our Services are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact halsenpost@gmail.com so we can review the matter and take appropriate action.

16. Third-Party Websites

Our Site may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of websites that we do not operate.

We encourage you to review the privacy policies of third-party websites before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

Where required by law, we will provide additional notice or obtain consent for material changes.

18. Contact Information

For questions about this Privacy Policy or requests concerning your personal information, please contact:

Store: Halsen

Website: https://halsen.com

Email: halsenpost@gmail.com

Legal business name: [TO BE COMPLETED]

Business mailing address: [TO BE COMPLETED]

Country of establishment: [TO BE COMPLETED]

We will review and respond to privacy-related requests in accordance with applicable law.