Terms of Service

Last Updated: October 9, 2026

1. Overview

Welcome to Halsen.

This website, https://halsen.com (the "Website"), is operated under the Halsen brand. Throughout these Terms of Service ("Terms"), the terms "we," "us," and "our" refer to the operator of Halsen.

Halsen offers home and fabric care products, including the Halsen Fabric Vacuum Cleaner, through our online store.

Our store is powered by Shopify, which provides the e-commerce platform used to offer our products and services.

By accessing our Website or placing an order, you agree to these Terms, subject to any rights that cannot be waived under applicable law.

Please read these Terms carefully before using our Website.

2. Eligibility

By placing an order through our Website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian who is authorized to enter into the transaction on your behalf.

You agree to provide accurate, complete, and current information when placing an order.

You must not use our Website or products for unlawful purposes.

3. Products and Product Information

We make reasonable efforts to display accurate product descriptions, specifications, images, and pricing.

However, product colors and appearance may vary slightly depending on your screen settings, lighting, and manufacturing variations.

Product availability may change without prior notice.

We reserve the right to correct errors in product descriptions, availability, and pricing, subject to applicable law and existing contractual obligations.

Product information, including any limitations or safety instructions, should be reviewed before use.

Customers should follow the manufacturer's instructions and use products only for their intended purposes.

4. Pricing and Currency

All prices displayed on our Website are in United States dollars (USD), unless otherwise indicated.

Applicable taxes are included in displayed prices where required and configured to be included.

Any additional shipping charges, taxes, duties, or other mandatory charges that apply to an order will be disclosed before the customer completes the purchase, as required by applicable law.

The total amount payable will be presented during checkout.

We may change product prices or promotional offers from time to time. Changes will not retroactively alter the agreed price of an accepted order except where permitted by law.

Discounts and promotional offers may be subject to eligibility requirements, expiration dates, and other conditions disclosed with the offer.

5. Orders and Acceptance

When you place an order, you agree that the information you provide is accurate and that you are authorized to use the selected payment method.

After placing an order, you may receive an automated confirmation email.

An order confirmation acknowledges that we have received your order request. It does not necessarily mean that the order has been accepted for fulfillment.

We may decline or cancel an order for legitimate reasons, including product unavailability, suspected fraud, payment authorization failure, or material errors, subject to applicable law.

If we cancel an order after payment has been collected, we will arrange a refund of the amount paid for the canceled order.

We will communicate material issues affecting your order when reasonably possible.

6. Payment Processing

Payments are processed through the payment methods made available at checkout.

Western Bid is the payment processing provider we intend to use, subject to completion of our payment integration.

Payment information may be processed by third-party payment providers and financial institutions in accordance with their applicable terms and privacy notices.

We do not guarantee the availability of any particular payment method until it is displayed and enabled at checkout.

By completing a purchase, you authorize the applicable payment provider to process the transaction.

7. Shipping and Delivery

We currently focus on customers in the United States.

Orders may be fulfilled and shipped by third-party logistics and fulfillment partners, including international fulfillment providers.

Products may ship from facilities outside the United States.

Shipping destinations, processing estimates, delivery estimates, and applicable shipping charges are described in our Shipping Policy and, where relevant, at checkout.

You can review our Shipping Policy at:

https://halsen.com/policies/shipping-policy

Delivery estimates are not guarantees unless expressly stated otherwise.

If a shipment is delayed, we will provide relevant updates and any cancellation or refund options required by applicable law.

If we cannot ship within the applicable promised or legally required period, we will provide any required notice and options to accept the delay or cancel for a refund.

Customers should provide accurate delivery information to help avoid shipping delays or delivery failures.

8. Order Cancellations

Customers may request cancellation before an order enters processing.

To request cancellation, contact:

halsenpost@gmail.com

Please include your order number.

If your order has not entered processing, we will cancel it and arrange a refund to the original payment method.

Once processing has begun, cancellation may no longer be possible.

If an order has already been processed or shipped, please contact our support team to discuss available options.

Any mandatory cancellation rights under applicable law remain unaffected.

9. Returns, Refunds, and Replacements

We accept eligible refund, replacement, or return requests involving confirmed product-related issues, including:

• Damaged products.

• Defective or malfunctioning products.

• Incorrect products.

• Missing products, components, or accessories.

Customers should contact us within 30 days of delivery to report damaged products.

Supporting photographs, videos, or other relevant information may be requested to help investigate the issue.

Depending on the circumstances, an appropriate resolution may include replacement parts, a replacement product, a partial refund, or a full refund.

We do not generally accept discretionary returns for non-defective products when a customer simply changes their mind.

If we agree to such a return, the customer is generally responsible for return shipping unless otherwise agreed.

For confirmed defective, damaged, or incorrect products, Halsen will cover any return shipping costs we require the customer to incur.

Once a refund is approved, we will initiate it within 10 business days, or sooner where required by applicable law.

Additional processing time may be required by the customer's bank or payment provider.

Full details are available in our Return & Refund Policy:

https://halsen.com/policies/refund-policy

Nothing in these Terms limits mandatory consumer rights.

10. Product Use and Safety

Our products are intended for appropriate household use in accordance with the instructions supplied with each product.

Customers should read and follow all applicable product instructions, warnings, and safety information.

Products should not be modified, disassembled, or used in a manner inconsistent with their intended purpose.

If a product appears damaged, unsafe, or defective, discontinue use and contact our customer support team.

Nothing in this section excludes responsibility for defective or unsafe products where liability cannot lawfully be excluded.

11. Intellectual Property

The Halsen name, branding, Website design, text, graphics, and other original content made available through our Website are protected by applicable intellectual property laws to the extent we own or are authorized to use them.

You may not reproduce, distribute, commercially exploit, or otherwise use protected content without permission, except as permitted by law.

Third-party trademarks, logos, and materials remain the property of their respective owners.

12. Acceptable Website Use

You agree not to:

• Use the Website for unlawful or fraudulent activities.

• Attempt unauthorized access to our systems.

• Introduce malicious software or harmful code.

• Interfere with Website security or operation.

• Impersonate another person or submit fraudulent information.

• Use automated methods that materially disrupt our services.

We may take reasonable steps to prevent misuse of the Website, consistent with applicable law.

13. Third-Party Services

Our Website uses third-party services to support e-commerce operations, payment processing, order fulfillment, shipping, analytics, and marketing.

These services may include Shopify, payment providers, fulfillment partners, and advertising platforms.

Some third-party services may be subject to their own terms and privacy notices.

We remain responsible for our obligations to customers under applicable consumer protection laws, including where third parties assist with order fulfillment.

14. Privacy

We respect the privacy of our customers and visitors.

Our Privacy Policy explains how personal information is collected, used, disclosed, and protected.

Please review our Privacy Policy:

https://halsen.com/policies/privacy-policy

15. Website Availability and Accuracy

We aim to keep our Website available and its information accurate.

However, temporary interruptions, technical issues, or maintenance may occur.

We may update or modify Website features, content, and functionality when reasonably necessary.

We do not guarantee uninterrupted or error-free access to the Website.

Nothing in this section limits rights or remedies that cannot legally be excluded.

16. Warranties and Legal Rights

Any express product warranty, if offered, will be described in the applicable product documentation or on our Website.

Except where expressly stated, these Terms do not create an additional commercial product warranty.

We do not exclude or limit any implied warranties, statutory guarantees, or other consumer protections that cannot lawfully be excluded.

If a product is defective or does not conform to applicable legal requirements, customers may have rights and remedies beyond those described in our store policies.

17. Limitation of Liability

To the extent permitted by applicable law, Halsen is not responsible for losses arising solely from circumstances outside our reasonable control or from misuse of products contrary to applicable safety instructions.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability arising from fraud, willful misconduct, or other matters for which liability cannot legally be restricted.

Nothing in these Terms affects mandatory rights relating to defective products, personal injury, consumer protection, or other legally protected claims.

18. Disputes and Applicable Law

If you experience a problem with an order or our Services, we encourage you to contact us first so that we can attempt to resolve the matter.

Please email halsenpost@gmail.com with your order number and a description of your concern.

These Terms are subject to applicable law, including mandatory consumer protection requirements.

The applicable governing law, jurisdiction, and available dispute resolution procedures will be determined according to the relevant legal requirements and circumstances.

These Terms do not require customers to waive mandatory legal rights or remedies.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, policies, or legal requirements.

The updated Terms will be published on this page with a revised "Last Updated" date.

Changes will apply prospectively unless otherwise permitted by law.

Any additional notice or consent required by applicable law will be provided or obtained.

20. Contact Information

For questions about these Terms, orders, cancellations, returns, or other customer service matters, please contact:

Halsen Customer Support

Website: https://halsen.com

Email: halsenpost@gmail.com

Legal business name: [TO BE COMPLETED]

Business address: [TO BE COMPLETED]

Country of establishment: [TO BE COMPLETED]

Customer support phone number: [TO BE COMPLETED]

We aim to address customer inquiries as promptly as reasonably possible.