Return & Refund Policy

Last updated: October 9, 2026

At Halsen, we want every customer to receive their order in excellent condition and enjoy a reliable shopping experience. If your order arrives damaged, defective, incorrect, or incomplete, we are here to help.

Please review our Return & Refund Policy below.

1. Return Eligibility

Halsen accepts return and refund requests for eligible product-related issues, including:

• Products that arrive damaged.

• Products that are defective or do not function properly.

• Incorrect products received.

• Orders containing missing products, parts, or accessories.

For damaged products, please contact us within 30 days of delivery.

To help us evaluate your request, please provide your order number, a description of the issue, and clear photographs or videos showing the problem.

Depending on the circumstances, we may offer a replacement, replacement parts, a partial refund, or a full refund.

All requests are reviewed individually, and any applicable statutory consumer rights remain unaffected.

2. Change-of-Mind Returns

We do not generally accept returns or offer refunds for products that are not defective, damaged, incorrect, or incomplete when the customer simply changes their mind.

This includes situations where a customer no longer wants the product or orders the wrong item.

If we agree to a discretionary return of a non-defective product, the customer will be responsible for the return shipping costs unless otherwise agreed in writing.

Nothing in this section limits any return or cancellation rights provided by applicable law.

3. Damaged or Defective Products

If your product arrives damaged or defective, please contact us at halsenpost@gmail.com within 30 days of delivery.

Include:

• Your order number.

• A description of the damage or defect.

• Clear photographs or a video showing the issue.

• Photographs of the packaging, if relevant.

If the issue is confirmed, we will offer an appropriate resolution, which may include a free replacement, replacement parts, a partial refund, or a full refund.

For eligible confirmed defects or damage, Halsen will cover any return shipping costs that we require you to incur.

Please do not return a product before receiving instructions from our support team.

4. Incorrect or Missing Items

If you receive an incorrect product or your order is missing items or accessories, contact halsenpost@gmail.com.

Please provide your order number and photographs showing the contents of your package.

Once the issue has been reviewed and confirmed, we will arrange an appropriate resolution, such as sending the correct item, replacing missing parts, or issuing a refund where appropriate.

There will be no additional shipping charge for correcting a confirmed fulfillment error.

5. Return Instructions

All returns must be requested and authorized through our customer support team.

To request a return:

1. Email halsenpost@gmail.com with your order number and the reason for your request.

2. Include photographs or videos if the product is damaged, defective, or incorrect.

3. Wait for our team to review your request and provide further instructions.

4. If a physical return is required, we will provide the appropriate return address and instructions.

Do not send products to an address found on the shipping label without first contacting us.

Return addresses are provided individually after your request has been reviewed.

Unauthorized returns may result in delays in processing your request.

6. Return Shipping Costs

If your return is approved due to a confirmed defective, damaged, or incorrect product, Halsen will cover the required return shipping costs.

For discretionary returns of non-defective products, where accepted, the customer is responsible for return shipping costs unless otherwise agreed.

Our support team will explain the return procedure and any applicable shipping arrangements before you send the product.

7. Refund Processing

Once your refund has been approved, we will initiate it within 10 business days.

Refunds will normally be issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

If you have not received your refund after the applicable processing period, please contact us at halsenpost@gmail.com.

8. Order Cancellations

You may request an order cancellation before your order enters processing.

To request cancellation, email halsenpost@gmail.com as soon as possible with your order number.

If the order has not yet entered processing, we will cancel it and arrange a refund to the original payment method.

Once processing has begun, we may be unable to cancel or modify the order.

If your order has already entered processing or been shipped, please contact us to discuss any available options.

This policy does not affect any cancellation rights provided by applicable law.

9. Delayed or Missing Deliveries

If your order is significantly delayed, the tracking information has stopped updating, or your package has not arrived, please contact us at halsenpost@gmail.com.

Include your order number and any relevant tracking information.

We will review the shipment status and, where necessary, investigate the issue with the shipping carrier.

Depending on the circumstances and the results of the investigation, an appropriate resolution may include a replacement shipment or refund.

If tracking indicates delivery but you have not received the package, we may ask you to check with the carrier or local delivery office and provide additional information to assist our investigation.

Your rights under applicable consumer protection laws remain unaffected.

10. Refunds to the Original Payment Method

Approved refunds are normally returned to the original payment method used at checkout.

If the original payment method is no longer available, please contact our support team for assistance.

We will never ask you to provide your payment card password or other sensitive login credentials to process a refund.

11. Consumer Rights

This policy is intended to explain Halsen's standard return, replacement, and refund procedures.

Nothing in this policy excludes, restricts, or limits any rights or remedies that cannot lawfully be excluded or limited under applicable consumer protection laws.

Where applicable law provides greater protections than those described in this policy, the applicable legal requirements will prevail.

12. Contact Us

For return requests, refund inquiries, damaged products, missing items, or order cancellation requests, please contact:

Halsen Customer Support

Email: halsenpost@gmail.com

Please include your order number and a brief description of your inquiry so that we can assist you efficiently.